Part I : Social English Conversations (1)

Unit 01　Caring for a friend who is sick　　13
Unit 02　Introduction about a new colleague　　14
Unit 03　Talks about pets　　15
Unit 04　Showing off your novel electronic device to a friend　　16
Unit 05　Talks about a chattering colleague　　17
Unit 06　Health Tips　　18
Unit 07　Shopping for winter things　　19
Unit 08　Vacation plan　　20
Unit 09　How to make a fruit smoothie at ho me　　21
Unit 10　Recommend a good restaurant to your friend　　22
Unit 11　Talks about music　　23
Unit 12　Traveling pre-departure briefing　　24
Unit 13　The details of raising pets　　25
Unit 14　Collecting interesting travel stories　　26
Unit 15　Talks about Baseball　　27
Unit 16　Ideal winter tourist attractions　　28
Unit 17　Reason for being late: too much trivia in the morning　　29
Unit 18　In many situations, it is necessary to know the time　　30
Unit 19　Various fruits　　31
Unit 20　NBA game, the great teams and players　　32
Unit 21　Easter tradition　　33
Unit 22　Searching somebody on Facebook　　34
Unit 23　Conversation with a positive and hardworking colleague　　35
Unit 24　Many people like to listen to music while working, driving　　36
Unit 25　Crafts　　37
Unit 26　Joining a baseball team　　38
Unit 27　Taking a trip to Los Angeles　　39
Unit 28　Rules of a dance contest　　40
Unit 29　Which one do you prefer? Online news or news papers　　41
Unit 30　Putting important dates in the calendar?　　42
Unit 31　Spring is great! Pretty flowers, nice weather　　43
Unit 32　Super Bowl events: the game, food, and party　　44
Unit 33　Which is the best to download and store music? CDs, MP3s,or music apps.　　45
Unit 34　Be careful when walking on the street　　46
Unit 35　Celebrating Lunar New Year in Asian countries　　47
Unit 36　A trip to Taiwan　　48
Unit 37　Online photo album　　49
Unit 38　Valentines Day gift　　50
Unit 39　Picking up a visitor from China　　51
Unit 40　Gifts for baby shower. 52
Unit 41　Do you like plane trips? Or car trips?　　53
Unit 42　Looking for an apartment　　54
Unit 43　Good wedding gifts　　55


Part II : Social English Conversations (2)

Unit 01　Some unspoken rules for tipping　　59
Unit 02　Friendly talk with a new colleague from a warm place　　60
Unit 03　Roommates bad habit　　61
Unit 04　MP3 players can do many things　　62
Unit 05　Interviewing a famous reporter about his job　　63
Unit 06　Ask a friend to recommend a good restaurant and find out about its menu and prices　64
Unit 07　Plan ahead for everything　　65
Unit 08　Planning to get a dog　　66
Unit 09　A one-week trip to LA　　67
Unit 10　Catching a cold　　68
Unit 11　Playing basketball is really fun　　69
Unit 12　A talkative colleague　　70
Unit 13　A good sale for winter clothes　　71
Unit 14　Describing a persons appearance　　72
Unit 15　A hardworking co-worker wishes to do more work　　73
Unit 16　The environment friendly green building　　74
Unit 17　How to correct people politely　　75
Unit 18　Both electric cars and gas cars can hurt the environment　　76
Unit 19　What can people do to look good?　　77
Unit 20　What to do on vacation　　78
Unit 21　Regular exercise is good for health　　79
Unit 22　Taking visitors out to dinner　　80
Unit 23　Things to consider when planning a trip　　81
Unit 24　What do you want to eat?　　82
Unit 25　What kind of exercise do you do?　　83
Unit 26　Activities for winter travel　　84
Unit 27　Exercise is an important part of a healthy life　　85
Unit 28　Learn to sew　　86
Unit 29　Get some furniture for living room　　87
Unit 30　Looking forward to a snowy day to go skiing　　88
Unit 31　Looking for an apartment for rent in a quiet and safe area　　89
Unit 32　Reading the newspaper online　　90
Unit 33　Entertaining a visitor　　91
Unit 34　Some rules of the freestyle dance contest　　92
Unit 35　T king a picture and then sharing it right away with a smart phone　　93
Unit 36　The great novel "The Hobbit"　　94
Unit 37　Get inexpensive and great furniture in discount stores or warehouse stores　　95
Unit 38　There a e too many differences from country to country,it must be hard to adapt to another countrys customs　　96
Unit39　Conceive a program that introduces various careers and helps children learn about them　　97
Unit 40　Red envelope is a traditional gift at Chinese New Year　　98
Unit 41　Some things to think about before you rent an apartment　　99
Unit 42　Choose the best weather reporter from the candidates video clips　　100
Unit43　Getting some ideas for a new childrens program　　101

Part Ill : Hotel English

Section 1 Reservations of a Hotel Room
1.1　Reservation from overseas ................................................. 105
1.2　Reservation from a domestic source.................................... 105
1.3　The hotel is full ............................................................... 106
1.4　Desired room being unavailable ................................................ 106
1.5　Inquiries about the room type and room view ............................. 107
1.6　A confirmation call .......................................................... 107
1.7　Changing and cancelling reservations ......................................... 108
1.8　Dealing with booking inquiries .................................................109

Section 2 Front Desk Service
2.1　Check-in procedure ......................................................... 112
2.2　Confirmation of the way of payment ..................................... 113
2.3　Tour group check-in........................................................ 113
2.4　Problems at check-in ....................................................... 114

Section 3 Service for Information
3.1　Room number information ................................................ 116
3.2　Paging ......................................................................... 116
3.3　Picking up a room key...................................................... 117
3.4　Giving advice about local travel.......................................... 117
3.5　For nearby locations ........................................................ 118
3.6　For faraway locations ....................................................... 119
3.7　Giving directions to places outside the hotel ....................... 119
3.8　Showing the way ............................................................ 120
3.9　About Shopping & Sightseeing........................................... 121

Section 4 Food Ordering
4.1　Taking an order................................................................ 122
4.2　Recommending dishes ...................................................... 122
4.3　Explaining the menu ......................................................... 123
4.4　Service during the meal ..................................................... 123

Section 5 More Food Services
5.1　Taking a breakfast order..................................................... 124
5.2　Taking a lunch order ......................................................... 124
5.3　Delivering of food............................................................. 125
5.4　Serving the guest............................................................. 125

Section 6 Check-Out Procedure
6.1　Settling hotel bills ............................................................ 126
6.2　Explaining credit limits ...................................................... 127

Section 7 Dealing Calls from Outside
7.1　Outside calls................................................................... 128
7.2　Paging a guest ................................................................ 129
7.3　The morning call.............................................................. 129

Section 8 Facing Complaints
8.1　Complaints about food ...................................................... 130
8.2　Complaints about the late (wrong) order ................................. 130


Part IV : Flight English

Section 1 Services at a Check-in Counter
1.1　Purchasing a ticket at the airport ...................................... 135
1.2　Reservation date change ................................................ 135
1.3　Overselling flight tickets................................................. 136
1.4　Talking about prices ................................................. 136

Section 2 Works before-Boarding
2.1　A manifest .................................................................. 138
2.2　A briefing .................................................................... 138
2.3　Discussing passenger seating ...................................... 139
2.4　Class downgrade .................................................139

Section 3 Arrival of Passengers
3.1　Checking in................................................................. 141
3.2　Job training ................................................. 141
3.3　An earlier flight ............................................................. 142

Section 4 Transfer between Flights
4.1　Missing a flight ............................................................. 143
4.2　A transit hotel .............................................................. 143
4.3　To a transfer gate .......................................................... 144

Section 5 Cancellation of Flights
5.1　Changing an airplane ................................................. 145
5.2　Being delayed .............................................................. 146
5.3　A bad weather ................................................. 146